Frequently Asked Questions


How can I contact you?

Reach out at

Do you take custom orders/commissions?

Absolutely! Reach out with a description of what you have in mind by contacting

Can we feature your products in our store or gallery?

Yes, if you want to sell the Lauren Altman Studio upcycled fashion line, one-of-a-kind artwork,
and prints in your store, or another commercial collaboration, please email us
at with as much information as possible about your
business and ideas in your email. We will get back to you to chat more.

Do you do custom window displays, pop-up experiences, or commercial installations?

Yes we do, depending on the project. Please contact to start the conversation.

Do you take studio visits or private appointments?

Yes! Feel free to reach out if you’re in the neighborhood; we love having our customers over for


What forms of payment do you accept?

Our shopify site accepts all major credit and debit cards, PayPal, and Apple Pay.

Do you accept international credit cards?

Yes, we accept Visa, Mastercard, Discover, and American Express cards.

Do you charge taxes on any product?

Yes, you will be charged sales tax at check out.

Is payment secure on your website?

Yes, we use Shopify which is the most secure e-commerce platform out there!


Where do you ship to?

We ship everywhere.

Where do you ship from?

We ship from our studio based in Williamsburg, Brooklyn.

When can I expect my order?

The shipping time will vary depending on the delivery address and shipping options chosen at
checkout. We will email you the shipping confirmation and a tracking number once your order is shipped.

Please get in touch with us directly at if you have a specific event or timeline so we can accommodate your request.

I haven’t received my order, is it lost?

Did you give us the correct address when ordering?

The tracking number doesn’t help?

We cannot accept responsibility for any mistakes in the address provided. If everything is correct and you still have not received your order, please email us at and we will do our best to help locate your item.

Returns & Refunds

Can I cancel my order?

If it is within 24 hours of placing the order, email us at and we’ll sort it out.

What is your return & exchange policy?

Once your order is confirmed, we will not be able to make any refunds. All sales are final.

If you have any questions about the terms of the sale, please email them to before placing an order.

If the item is defective or damaged or you received the wrong item, please contact us within
seven days
 of receipt at so that we can
evaluate the issue and make it right.

Product Care

Each piece, whether a garment or canvas, is individually handcrafted, and the materials used are of extremely limited quantity. The fabric textures, colors, and
pattern combinations are carefully selected to produce a truly unique work of

A combination of fabrics of different ages goes into creating each piece, so the colors and materials may age and fade at different rates.

How do I take care of and clean a Lauren Altman Studio garment?

Dry clean. Spot wash as needed. Do not bleach or iron. Air dry.