Shipping & returns

Shipping

• We ship to all 48 states in the continental US. We don’t currently ship to Hawaii, Alaska or Puerto Rico, or to PO Box or military addresses.
• We’re unable to ship internationally at this time.
• Please allow 5–7 business days for us to process and ship your order. Each piece is finished by hand in the studio.
• Shipping costs and taxes are shown at checkout.
• Please check your shipping address before completing your order. We can’t refund or reship orders sent to an incorrect or incomplete address.

Returns

We accept returns on full-price items that are unworn, unwashed, and in their original condition and packaging. Requests must be made within 7 days of receiving your order.

• Sale items are final sale.
• All returns must be authorized before they’re shipped back. Email info@laurenaltmanstudio.com and we’ll send the return address and instructions.
• Customers are responsible for return shipping costs. We recommend a trackable shipping method, as we can’t be responsible for lost or stolen return packages.

Exchanges

Exchanges are offered on full-price items, subject to availability at the time of your request. Email info@laurenaltmanstudio.com to request an exchange. Once it’s approved, send the original piece back; after we receive and inspect it, we’ll ship your replacement. We cover the shipping on the replacement.

Refunds

When your return arrives, we’ll inspect it and let you know by email whether it’s approved. Approved refunds are processed within 5–7 business days to your original payment method, excluding the original shipping charges. Your bank or card provider may take up to 10 more business days to show it.

We reserve the right to refuse returns or exchanges that don’t meet this policy.

Questions

Write to info@laurenaltmanstudio.com, or book a studio visit to see pieces in person in Miami Beach or by video.